Terms and Conditions of Use

In effect since July 7, 2026 · Version 1.1

This is an English translation provided for your convenience. Selfy Travel operates under the laws of Colombia; in the event of any discrepancy, the Spanish version prevails.

These terms govern the use of the Selfy Travel mobile and web application (the "App"), operated by SELFY TRAVEL S.A.S. ("Selfy Travel", "we"), a company incorporated in Colombia, identified with tax ID (NIT) 902080919-7, registered in the National Tourism Registry (RNT) under No. 294826, domiciled in Rionegro, Antioquia. By creating an account or using the App you accept these terms; if you do not agree, do not use the App.

1. What Selfy Travel is

Selfy Travel is a platform to organize trips with two modes of use:

• Agency mode: our agency builds your trip (itinerary, reservations, documents, tips) and you consult and complement it from the App.
• Independent mode: you organize your own trip with the App's tools (itineraries, maps, lists, reservation import, artificial intelligence features).

2. Your account

• You must be over 18 and provide truthful information.
• You are responsible for the confidentiality of your credentials and for the activity carried out with your account.
• You can delete your account at any time from the App (Profile → Danger zone). Deletion is irreversible.

3. Tourism services (agency mode)

• Tourism services (flights, accommodation, transfers, activities, insurance) are provided by third-party providers (airlines, hotels, operators). Selfy Travel acts as an intermediary agency in accordance with Colombian tourism regulations.
• Each third-party service is governed by the terms, change, cancellation and penalty policies of its provider. We will inform you of them together with the reservation when applicable.
• The commercial conditions of each trip booked with the agency (price, payment method, cancellation policies) are agreed separately at the time of booking; these terms govern the use of the App.
• It is your responsibility to hold valid travel documents (passport, visas, vaccines and health or immigration requirements). The information the App shows in this regard is for guidance only.

4. AI-generated content

The medicine list is a personal organization tool: it does not validate doses, interactions or treatments, and it does not replace medical guidance.

5. Your content and collaboration

• The content you upload (itineraries, notes, documents, lists) is yours. You grant us a limited, non-exclusive license to store, process and display it solely for the purpose of operating the App (including the AI features you activate).
• You are responsible for having the right to what you upload and for not uploading illegal content.
• If you share a trip or invite collaborators, those people will see the trip content and may add and edit items according to the App's rules. Think before you invite: you control who you share with.
• If you are an agency client, the content prepared by the agency (itineraries, reservations) is managed by it within your trip.

6. Premium Plan

• Some features (place search, interactive maps, AI guide, AI planner, reservation import) require the Premium plan.
• The Premium plan is not for sale at this time: it cannot be purchased within the App or through any external channel, and it has no published price.
• Some accounts receive Premium access as a courtesy, at no cost. In particular, clients with an active trip managed by the agency have it included as a benefit of their travel package, while the trip is active.
• If in the future we offer the purchase of the Premium plan, it will be done through in-app purchases, in accordance with the policies of the corresponding app store and the conditions communicated at that time.

7. Acceptable use and limits

• Do not use the App for illegal activities, to breach the security of the service, or to access other users' data.
• We apply reasonable usage limits to features that consume external services (AI, maps, emails) to protect the service from abuse. If you reach a limit, the App will tell you and you can continue later.
• We may suspend or close accounts that breach these terms, with prior notice when reasonable.

8. Availability and warranties

• The App is offered "as is" and "as available". We make reasonable efforts to keep it available and error-free, but we do not guarantee uninterrupted availability (we also depend on third-party services).
• Offline reading shows the last synced copy of your data; make sure you have synced before traveling without signal.

9. Liability

• To the maximum extent permitted by Colombian law, Selfy Travel is not liable for indirect damages arising from the use of the App, for decisions made based on AI-generated content without verification, or for the breach by third-party tourism providers (without prejudice to our obligations as an intermediary agency under tourism regulations and the Consumer Statute).
• Nothing in these terms limits rights that Colombian law grants you as a consumer and that cannot be waived.

10. Intellectual property

The App, its brand, logos, design and software belong to Selfy Travel or its licensors. You acquire no right over them other than the personal use of the App in accordance with these terms.

11. Privacy

The processing of your personal data is governed by our Privacy Policy, which is part of these terms.

12. Changes and termination

We may modify these terms; we will publish the current version on this page and, if the change is material, we will inform you through the App or by email. You may stop using the App and delete your account at any time.

13. Governing law and contact

These terms are governed by the laws of the Republic of Colombia. Any dispute will be submitted to the competent courts of Rionegro (Antioquia), Colombia, without prejudice to the consumer protection mechanisms before the Superintendence of Industry and Commerce and the rights that the law grants you to file claims in your own domicile.

Contact: soporte@selfytravel.com